Frequently Asked Questions

  • What is Voome and how does it work?

    With Voome you will get access to great recipes and workouts, designed by the same experienced team that brought you 12WBT, that have been proven to get results. They are practical, and effective and you’ll be able to access them anytime, anywhere and at your own pace.

    With Voome you will also get a Meal Planner and Shopping List, to help you set out exactly what you and your family are going to eat throughout the week!

    Each week you’ll receive insights and motivation from our team that will help inspire and challenge you.

  • I love that I get the first week free! How does that work?

    When you sign up you will not be billed for your first week, but you will get access to all the great features of Voome. Your first payment will then be processed 7 days after signup. There are no contracts, and your subscription can be cancelled at any time.

  • What is the difference between 12WBT and Voome?

    If you’re not up for a full transformation, but still want help to live a healthy and fit life then Voome is for you. You will get access to the recipes and workouts that have helped 12WBT members get such great results, and you will be able to access them anytime, anywhere and at your own pace. You will also receive weekly insights from our experienced team of dietitians and fitness experts.

    But if you are looking for more of a transformation, either for your body or your mind, then 12WBT is for you! With 12WBT you will get the same great recipes and workouts, but you will get to choose a 12 week exercise and meal plan that’s designed for you and Michelle will guide you every step of the way. You’ll also get access to loads of other tools that will help you with your transformation, including tracking and stats, plan customization, an exclusive online member zone, mindset videos, workout videos, and lots more.

  • Can I do 12WBT and Voome at the same time?

    Yes, you can, there is nothing to stop you from doing both at the same time!

  • Do I need to join a gym or get fitness equipment to do Voome?

    No you do not need to join a gym to do the Voome workouts. Some workouts are designed for the gym, while others are written for home and some for outdoors. Just choose the location that suits you!

    If you train at home or outdoors, you can invest in some dumbbells (a barbell is also a great addition but is not essential) however you can also use weighted drink bottles or a weighted backpack for resistance. A portable step or bench are also good options but an outdoor step can be utilised and some of the exercises can be performed lying on the ground. A skipping rope will also add great variety. If you don’t have any equipment, just choose workouts that don’t require any.

  • Can I do Voome if I have an injury or particular health condition?

    We ask that you seek advice from your healthcare professional before before joining Voome especially if you have pre-existing injuries or conditions. We encourage you to choose exercises and recipes that can be worked around your injury or health condition.

  • How much does Voome cost and how can I pay?

    Voome is a weekly subscription and you can pay either by credit card (Visa, Mastercard or Amex) or debit card (Visa or Mastercard). You can view full pricing details here.

  • Can I cancel at any time?

    To cancel simply log in, go to your profile and choose ‘cancel’. Your Voome subscription will remain active until the end of your current billing week. You may cancel in this way at any time.

    If you decide to reactivate your subscription at a later date, you’ll have full access to all your content again.

  • I have forgotten my password and how can I retrieve it?

    You can get a new password by going to: https://go.voome.com.au/password/reset

    If you are still having trouble email us at support@voome.com.au

  • How do I change my password/screen name/other profile details?

    Log in and go to your profile to change your screen name, password and other profile details.

  • Is there a Voome app?

    There is currently no Voome app but Voome is available on supported mobile and tablet devices as well as desktop. Head to https://go.voome.com.au/login to get started!

  • Does Voome have a Meal Planner?

    Voome has a Meal Planner that is simple and easy to use. You can choose to use one of our ready-made plans which you can then customise to suit your needs, or you can create your own plan from scratch!

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